Contact Us
We are committed to providing exceptional customer support to all our Australian players. Our dedicated team is available through multiple communication channels to assist with account inquiries, technical issues, payment concerns, and responsible gaming support. Please review our contact options below to select the most appropriate method for your specific needs.
Support Channels
Our customer service operates across several platforms to ensure accessibility and convenience. For immediate assistance, our live chat feature is available directly through your account dashboard during peak hours. Email correspondence can be directed to [email protected] for detailed inquiries requiring documentation or complex issue resolution. Australian players can also reach our local support line at +61 2 8705 4926 during business hours, Monday through Friday, 9:00 AM to 6:00 PM AEST.
Response Timeframes and Preparation
- Live chat responses typically occur within 2-3 minutes during operational hours
- Email inquiries receive acknowledgment within 24 hours with full resolution within 48-72 hours
- Phone support provides immediate assistance during designated business hours
- Please prepare your account details, transaction references, and specific issue descriptions before contacting support
Last updated: January 22, 2026